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Frequently Asked Questions
FAQs
We get asked a lot of questions about our service, here are the most common ones.
What Is Empty Leg?
Every time a transport is booked for a one way service, an empty leg becomes available for the return journey. The vehicle or aircraft must return empty to its previous station or base or to pick up its next set of passengers. This practice is normal in the transportation industry.
Is Feriback Legal?
Feriback is legal as we only work with licensed and authorized transport operators. We make sure that they are approved and insured for their intended business.
What About Insurance?
All our transport operators have insurance coverage for their intended business, but you are free to take additional insurance.
I Need a Quote. Whom Do I Contact?
For any enquiries please contact us here.
What Are the Payment Methods You Accept?
We accept all major credit cards. We do not accept cash.
How Will I Be Billed?
We will bill you when your request is confirmed by the operator, at which time we will also charge your card.
What Is The Right Transport For Me?
That is entirely up to you really, provided the type of transport you want is available to where you want to go.
How Will I Be Kept Informed About My Empty Leg?
We will keep you updated regularly through your preferred communication type and officially by e-mail.
How Can I Contact Your Office?
For any enquiries please contact us here.
Why should I Take Empty Legs?
Provided one is available on your travel itinerary, taking an empty leg means getting the same service for a lot less. In fact you could possibly save up to 70% or more on your travel cost for that trip.
Is It Safe To Take Empty Legs?
An empty leg transport is actually a regular transport with the usual approvals and insurance. The difference is it’s going back empty and they are willing to let you ride with them, at a price of course.
Will Other Passengers Travel With Me?
It is a possibility, not a norm.
Can I Book My Own Departure Date And Time?
By definition empty leg means the transport is going empty and you hop on for the ride if that fits your travel itinerary. If you want a customized travel plan click here to book a trip.
What If I Miss The Departure Time?
Don’t miss the departure time. You will be left behind and there is no refund if you miss the departure time. Read our refund policy here.
